What the practice turned into.
Six products. Three diagnostics that read the system you’re inside, three tools that put pieces of the practice in your hands. Each one came out of client work that refused to stay a slide — something the team needed to use again, so we built it properly.
The catalogue, today.
Products · live + in developmentShiftCX is live and self-serve. DT-Readiness is offline while we sharpen the language and refresh how the underlying work is credited — back in the coming weeks. The Innovation Assessment is in beta this spring; previewable now, opens publicly this summer. Vantage and Cards Against Bureaucracy are free — play either without an account. The Transformation Deck books as a facilitated session.
Diagnostics · self-serve reads
ShiftCX
How your organization actually delivers customer experience.
A 15-sub-dimension diagnostic across five dimensions: Executive Leadership, CX Strategy, CX Research & Service Design, Implementation, and Service Performance. Receive a benchmarked report with strengths, gaps, and one clear recommendation for where to focus.
Run the assessmentDigital Transformation Readiness
If you deployed AI tomorrow would it stick?
Offline while we sharpen the language and refresh how the underlying work is credited. Back in the coming weeks. The facilitated version is available now.
Temporarily under maintenanceShift Innovation Assessment
Where does your innovation practice actually sit?
A 35-question diagnostic spanning seven dimensions of innovation practice, from strategic intent through adoption. Lands you on one of ten patterns we keep seeing in the field.
Preview the assessmentTools · the work made portable
Transformation Deck
A facilitated session for teams trying to change stuck systems.
Built from a decade of work with leaders in Singapore's ministries, provincial governments in Canada, and foundations across three continents. Plays with structured cards that surface real friction patterns fast. Delivered in-person or remotely. Includes an online demo you can play before you book.
Try the online demoVantage
An AI advisory board you can convene in five minutes.
Set your context, pick three advisors from a roster of strategists, pose a question. Get back a structured board session with rounds, synthesis, and a tension map. A free proof of concept.
Try VantageCards Against Bureaucracy
A free icebreaker for warming up serious conversations.
Built on the Cards Against Humanity card mechanic. Designed to prime groups for honest conversations about the friction they actually face inside their organisation. Free to play.
Play CAB freeWant a tour, or a tailored run?
Contact · discovery · practiceThe assessments are self-serve. Everything else needs a conversation.
Half an hour, no deck, no pitch. If you want Transformation Deck licensing, an Agentic Government scoping call, or a guided run of the assessments with your leadership team — start here.